1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the NoteAssist mobile and web application ("the App", "the Service"), provided by NoteAssist ("we", "us", "our"). By creating an account, signing in, or otherwise using the App, you agree to be bound by these Terms and by our Privacy Policy.
If you do not agree with these Terms, you must not use the App.
2. About NoteAssist
NoteAssist is an AI-assisted documentation tool intended for healthcare professionals. The App helps users create reports, deviation notes, checklists and similar documentation, and provides supporting tools such as a dictaphone, image interpretation and a pill counter.
NoteAssist is a documentation aid, not a medical device. The App does not provide medical advice, diagnosis or treatment recommendations and must not be used as a substitute for professional clinical judgement.
3. Eligibility and Account
You must be at least 18 years old and legally able to enter into a binding contract to use the App. By using NoteAssist you confirm that you meet these requirements.
You are responsible for keeping your login credentials confidential and for all activity on your account. You must notify us immediately at support@noteassist.tech if you suspect any unauthorized use of your account.
4. Permitted Use
You agree to use the App only for lawful purposes and in particular agree NOT to:
- Upload or process personal data of patients or third parties without a valid legal basis under GDPR or applicable national law;
- Use the App to make autonomous medical decisions or replace professional clinical judgement;
- Reverse engineer, decompile, scrape or attempt to extract the source code of the App;
- Use the App to transmit malicious code, spam or any unlawful content;
- Resell, sublicense or commercially exploit the App without our prior written consent;
- Bypass, disable or otherwise interfere with security or access-control features.
5. AI-Generated Content
The App uses third-party large language models to generate text, summaries and image interpretations. AI output may be inaccurate, incomplete or misleading. You are solely responsible for reviewing, editing and approving any AI-generated content before relying on it or storing it in patient records or other official systems.
We do not warrant that AI-generated content is medically correct, complete or fit for any particular purpose.
6. User Content and Data
You retain ownership of all reports, deviations, checklists and other content you create in the App ("User Content"). You grant NoteAssist a limited, non-exclusive license to host, store and process your User Content solely to provide and improve the Service.
You are responsible for ensuring that you have the right to upload any content and that doing so does not violate any law, contract or duty of confidentiality. Processing of personal data is described in our Privacy Policy.
7. Subscriptions and Payments
NoteAssist offers a free tier and paid subscription plans (Standard, Premium and Premium Plus). Paid subscriptions are billed through Stripe in an external browser checkout. By subscribing you authorize us to charge the applicable fee on a recurring basis until you cancel.
You can cancel your subscription at any time from the customer portal. Cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
We may change pricing or plan features at any time. Material changes will be notified in the App or by email at least 14 days before they take effect.
8. Right of Withdrawal (Consumers in the EEA)
If you are a consumer in the European Economic Area, you have a 14-day right of withdrawal when you purchase a subscription. By starting to use a paid feature within this period, you expressly consent to performance starting before the withdrawal period expires and acknowledge that you lose your right of withdrawal once the service has been fully performed.
9. Intellectual Property
The App, including its software, design, branding and content (excluding User Content), is the property of NoteAssist or its licensors and is protected by copyright, trademark and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for its intended purpose under these Terms.
10. Third-Party Services
The App relies on third-party providers including Lovable Cloud (Supabase) for backend and authentication, Stripe for payments, ElevenLabs for speech-to-text, Google and OpenAI models for AI features, Roboflow for the pill counter and Resend for transactional email. Your use of the App is also subject to those providers' terms where applicable.
11. Disclaimer of Warranties
The App is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the App will be uninterrupted, error-free or secure.
12. Limitation of Liability
To the fullest extent permitted by law, NoteAssist will not be liable for any indirect, incidental, consequential, special or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the App.
Our total aggregate liability for any claim arising under these Terms is limited to the greater of (a) the amount you paid us for the Service in the 12 months preceding the claim, or (b) EUR 100. Nothing in these Terms limits liability that cannot be limited under mandatory law (such as liability for gross negligence or wilful misconduct).
13. Indemnification
You agree to indemnify and hold harmless NoteAssist, its affiliates and personnel from any claim, loss or expense (including reasonable legal fees) arising from your User Content, your breach of these Terms or your violation of any law or third-party right.
14. Suspension and Termination
We may suspend or terminate your access to the App at any time, with or without notice, if we reasonably believe you have breached these Terms or applicable law, or if continued provision would expose us or other users to legal or security risk.
You may stop using the App at any time and delete your account from within the App. Sections that by their nature should survive termination (including sections 5, 6, 9, 11, 12, 13 and 17) will continue to apply.
15. Changes to the Service or Terms
We may modify the App and these Terms from time to time. If we make material changes, we will notify you in the App or by email. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.
16. Distribution Platforms
When you obtain the App through Google Play or another distribution platform, you must also comply with that platform's terms. These Terms are between you and NoteAssist only; the platform is not a party to these Terms and is not responsible for the App or any support.
17. Governing Law and Disputes
These Terms are governed by the laws of Norway, without regard to its conflict-of-law rules. Any dispute arising out of or in connection with these Terms shall be resolved by the ordinary Norwegian courts, with Oslo District Court as the agreed legal venue, unless mandatory consumer-protection law gives you the right to bring proceedings in your country of residence.
18. Contact
For questions about these Terms, please contact:
NoteAssist
Email: support@noteassist.tech
Website: www.noteassist.tech